Laying the technological foundations
As one of the leading co-operative societies in India, Adarsh Credit Co-operative Society Limited has more than 800 branches across the country. The organization was incorporated in the year 1999 with the vision of uplifting their members through social and financial benefits by inculcating the habit of ‘savings’ with the spirit of ‘co-operation’. As a credit co-operative society, all their systems and processes completely run on technology – to enable real-time information flow to all the members and advisors in order to enhance transparency. “When you’re looking to serve about 1 lakh villages across the country, you have to work smartly with the help of technology,” says Rahul Modi, Managing Director and CEO, Adarsh Credit Co-operative Society Limited.
Technology is the foundation upon which Adarsh Credit is built and it is their process of operation. Through their journey of digitization and technological intervention, they have managed to carry out branchless operations, automate their front-end processes of dealing with members, and become less cash dependent with the help of their mobile application. However, member acquisition was still not a complete paperless process for Adarsh Credit. This led them to explore newer technologies and find a suitable partner who could help them implement the technology.