Adobe Symposium

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Business Value of Forms Modernization and Digital Outreach

Jim Constertina, Managing Director, Government and Public Services, Deloitte Digital
Duncan Gilliam, Senior Manager, Deloitte Digital
Naveen Vanam, Adobe Experience Manager Forms Architect, Deloitte Digital
Todd Wolff, Senior Solution Consultant, Adobe

Everyone agrees that improving the customer experience for citizen-facing services should be a top priority, but how does this translate to value for your department or agency? In this session, we showcase a citizen journey that uses forms automation and digital outreach to create a best-in-class customer experience while addressing some difficult business challenges. 


Additional resources

Efficient forms modernisation
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Value of experience manager forms
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