Business Value of Forms Modernisation and Digital Outreach
Jim Constertina, Managing Director, Government and Public Services, Deloitte Digital
Duncan Gilliam, Senior Manager, Deloitte Digital
Naveen Vanam, Adobe Experience Manager Forms Architect, Deloitte Digital
Todd Wolff, Senior Solution Consultant, Adobe
Everyone agrees that improving the customer experience for citizen-facing services should be a top priority, but how does this translate to value for your department or agency? In this session, we showcase a citizen journey that uses forms automation and digital outreach to create a best-in-class customer experience while addressing some difficult business challenges.
Use cases
Related products
Additional resources
Efficient forms modernisation
View resources
Value of experience manager forms
Read White Paper
San Francisco makes taxes easy
View story