Don’t let your last step — delivery — be an afterthought.
Staying committed to customer satisfaction takes flexibility in your communications approach, including thinking the process through from start to finish. This includes not just thinking about what you want to say, but how you’ll deliver it so you don’t get stuck with limited options for delivering your communications.
Delivery flexibility lets you choose the best automation to deliver your communication. Schedule delivery of ongoing communications like monthly statements. Identify triggers to deliver on-demand communications. Or, to provide the same one-time update to a large group, choose batch delivery. You can also set workflow rules for specific users to edit and personalise certain parts of communications before you send them out.