Digital Government Index for Australia

While 90% of Australians prefer to access public services digitally, government is lagging. In 2023, 79% of public service interactions were online. Recent research shows that accelerated adoption can save governments billions of dollars and return hundreds of hours to citizens.

Our new Digital Government Index for Australia evaluates key drivers of citizen usage and reach of digital services. It reveals opportunities to uplift performance and inclusion and capture economic and social benefits.

Read the report to learn how leading governments design digital services for everyone, tailor to the individual and ensure they’re accessible on citizens’ terms.