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Adobe Experience Manager as a Cloud Service
Reduced latency and increased efficiency.
Adobe Experience Manager now provides a 99.99% uptime Service Level Agreement (SLA).
Empowering impactful customer experiences.
We’re enhancing availability with the release of a 99.99% SLA for Adobe Experience Manager (AEM) as a Cloud Service. Moving from an allowable downtime of 43 minutes per month to less than 5 minutes, this advancement signifies more than just numbers—it's a testament to our commitment to delivering the highest impact experiences.
What does this mean for you?
- Uptime assurance: The SLA for AEM Cloud Service is our pledge to keep your digital experience online.
- Rapid incident response: 24/7/365 continuous global monitoring, rapid issue communications, and prioritised resolution measures built to ensure dependably fast incident response.
- Reduced latency and increased availability: With worldwide Additional Publish Regions (APR), requests are directed locally, minimising any delays. Plus, in any instances of an outage, traffic is re-routed to other available regions, ensuring uninterrupted accessibility.
FAQs
What does 99.99% SLA mean?
Our 99.99% SLA assures that our services will be available 99.99% of the time, minimising downtime and ensuring maximum reliability.
How does this benefit me?
- Get uptime assurance and keep your digital experience online
- Access to rapid incident response with continuous global monitoring, rapid issue communications, and prioritised resolutions
- Experience reduced latency and increased availability with Additional Publish Regions (APR)
What is the difference in value between 99.9% vs. 99.99% SLA??
The difference between a 99.9% and a 99.99% SLA lies in the reduction of allowable downtime from approximately 8.7 hours to just under 1 hour per year, signifying a substantial increase in reliability and assurance with minimal interruptions to your digital experience.
What measures are in place to meet the 99.99% SLA?
Adobe provides 24/7/365 monitoring and coverage. All on-call staff are SLA4-certified, well-equipped to tackle any incidents and escalations effectively and efficiently.
What are our response time commitments during an incident?
For 99.99% SLA customers, our goal during an incident is to contact customers within 5 minutes.
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Adobe Experience Manager as a Cloud Service 99.99% SLA
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Adobe Experience Manager (AEM) as a Cloud Service has announced enhanced availability with the release of a 99.99% SLA. Moving from an allowable downtime of 43 minutes per month to less than 5 minutes, this advancement signifies more than just numbers—it's a testament to our commitment to delivering the highest impact experiences.
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