Recent events have dramatically accelerated digital transformation programs. As a result, the urgent need to equip the workforce with new skills has never been greater.
Many organisations now need to think differently about job design. They are tasked with engaging a remote workforce, often at scale, while ensuring effective and seamless product and service delivery.
Ultimately, an environment where virtual interactions have become favoured over physical ones has brought forward the future of work.
Digital-first operations The delivery of goods and services is now largely in the digital domain.
Rapid tech adoption Investment in technology will continue at an even faster rate.
New workplace norms
Roles need to be reimagined to cater for virtual working environments.
To successfully deploy technology solutions and manage the requisite change means balancing technical expertise and softer skills like creativity that are central to innovation.
As leaders seek to navigate both technology-led disruption and engage a decentralised workforce, it’s important that they create an internal culture that empowers their people. This can optimise talent retention and acquisition and assist in the redesign of roles that accompanies change.
In A/NZ, technology will generate a significant number of new jobs and augment the activities of many more. The collective cost savings from greater efficiencies are also substantial, and private and public sector organisations need to reinvest to ensure they prepare now for the future of work.
The organisations that prioritise and successfully adopt emerging technologies and build the required capabilities will deliver:
• Improved customer experience
• Enhanced employee experience
• More operational efficiencies.
Leaders in the public and private sector have an opportunity to take decisive action.
At Adobe, we set out to understand how the rise of new technologies will impact operations, creative and marketing functions so that we can help organisations adjust to the current and future work environments.
Partnering with Sydney based AI analytics company, Faethm, we conducted a global Future of Work (FOW) study. Faethm helps organisations around the world to create economic and social value from the impact of emerging technologies.
The research identified five core capabilities needed to redesign workforces for today and into the future.
Core Future
The capabilities all workers will need for future employability.
Outcome Based Outcome capabilities enable the translation of an individual’s capabilities into workforce outcomes.
Leadership
Leaders need specific capabilities to lead a constantly changing workforce.
Digital Literacies Required to enable employees to access information, communicate, solve problems, learn, innovate and collaborate.
Data Literacies
Ability to identify, locate, interpret and evaluate information. In particular, understanding concepts of statistics to fully extract and action insights from data.
