Sales are all about closing. While following up with leads and finalizing deals are your sales team’s primary responsibilities, chances are that these activities comprise only a small portion of their daily workload.
Meetings, scheduling, researching, and reporting are important tasks, but the time that sales teams spend on them — instead of selling — is money left on the table. If your company’s sales representatives feel like they don’t have enough time in the day, automating the sales process may be the solution to improving their productivity, efficiency, and conversion rates.
Sales automation handles the repetitive manual processes that take up time and energy from your sales team, which they could instead spend on talking to leads and closing deals. In this guide, you’ll learn how sales automation can benefit your sales department and how to find the right tools to automate your process.
This post will explain:
- What sales automation is
- How sales automation works
- How sales automation is used
- How sales managers can use automation
- Benefits of sales automation
- Sales automation and CRM
- How to improve your sales process with automation
What is sales automation?
Sales automation is a method of automating and streamlining repetitive tasks in the sales process with software that frees up your team to focus on selling. Using technology like machine learning (ML) and artificial intelligence (AI), sales reps can focus more on connecting with leads and making sales than administrative work.
You can’t automate the entire sales process, but you make specific tasks like data entry, scheduling, lead scoring, and many types of emails much easier. No matter your industry or the size of your company, relieving sales reps from these kinds of tasks will significantly benefit your team and revenue.
Sales automation is not meant to replace sales reps or remove the human element of sales. It’s designed to give sales reps more time to spend with leads and clients to form lasting relationships.
How sales automation works
Automating the sales process is a hybrid approach that aims to lighten the load on many projects.
The level of automation depends on the company. For an enterprise, more automation may be necessary to keep up with a growing client base. For a small business, a few tasks may need to be automated to keep projects moving forward in a timely manner.
While automation needs can vary, there are some general ways that it operates and can help your business. Automation can be used to:
- Eliminate processes that don’t have value.
- Standardize processes.
- Generate leads.
- Help with lead identification and qualification.
- Assist with follow-up communication.
- Create reports and analytics.
- Help with order management.
Automation allows your team to focus on important and dynamic business processes while it handles repetitive tasks that don’t require human interaction. For example, automation can help start the conversation with a prospect, and then a sales rep can step in if the client needs more follow-up or personal attention.
How sales automation is used
The sales process typically requires many touchpoints before a customer purchases your company’s product or service. In order to be fully engaged in these conversations, it’s helpful to have the many small tasks that make up the sales process taken care of automatically.
Research shows that roughly one-third of sales tasks can be automated. Here are some of the common ways sales automation is used:
Lead management
Automation can lead you in the right direction to your best leads. The technology analyzes lead behavior and organizes them so you can easily prioritize who to reach out to. Doing this manually would take hours away that could be spent engaging with your important clients.
Prospecting
Finding new leads is the core of a healthy revenue stream. By automatically filtering, searching, and informing your team of potential leads, your sales reps get all the information they need in one place to craft messaging that speaks to the customer.
Client and prospect communication
Automation doesn’t take over communication 100%. However, it can reach out to clients and prospects automatically to get a conversation started. Still, human interaction is needed to successfully complete many tasks. Automation technology also offers personalized appointment information and reminders for clients.
Email templates and automation
Leads rarely become customers right away, and it will usually take several interactions before you gain their trust and earn their business. With automation, you can create targeted email funnels or campaigns and schedule emails with personalized messaging. Manually drafting and sending the same type of email is tedious and time-consuming. Luckily, you can use templates to make it easy for automation software to send personalized emails at scale.
Meeting scheduling
Something that once may have needed its own meeting block can now be done within seconds. Automation makes it easy to schedule meetings instantly instead of dealing with long email chains. Clients and prospects can see openings in a sales rep’s schedule and choose an available slot conveniently.
Invoicing, contracts, and proposals
Automation can make the process of sending invoices, contracts, and proposals painless. With automatic features, you can create a system that accepts credit card information and keeps track of who’s made payments. Important documents can be shared automatically to keep you from spending hours each week asking for payment from your growing client base.
Chatbots
Chatbots work within sales automation software to create personalized support experiences for your clients. They can help answer frequently asked questions that are not complex enough to require a human service agent. Chatbots can provide an immediate response, which is especially useful during non-business hours.
How sales managers can use automation
Automation is helpful for sales representatives to focus more on building customer relationships and less on email creation and other small tasks that build up throughout the day. But managers can benefit from offloading tasks to automation as well.
Here are some examples of how sales managers can use automation:
Reporting
Analyzing data is a task that managers love to hate. Reports let you know how your team performs, but the process of generating and reviewing them can be a productivity drain. Look for a solution that automatically creates reports and emails team members to provide updates on important metrics like revenue totals and conversion rates.
Lead scoring
While humans can certainly manage lead scoring, it takes away time that could be focused on making connections and engaging with clients. Automation tools process data faster than a human can, and they can quickly analyze what leads need to be prioritized. This allows sales managers to keep sales reps focused on high-quality leads.
Lead rotation
When nurturing quality leads, random selection is not your friend. It’s best to match leads and team members according to skill and experience. Consider which sales rep will be able to connect with the prospect and convert their interest into action. You can automatically assign leads by location, company size, or role.
Sales forecasting
Automated sales forecasting is used by managers to plan ahead, make accurate projections, and provide the best customer experiences. Processing data automatically is a great way to predict growth. With this tool, your team can anticipate if it will meet key benchmarks.