Using social media to broadcast a message is nothing new. There may always be new and better ways to do it, but, eventually, one-way communication on social networks is found out and ignored. Brands and marketers that really connect with consumers turn over the microphone - and the controls - at strategic times.
“We've leveraged a lot of different social tactics for our event activations, including hashtag integration (please don't automatically do #BrandName or #EventName) and live tweeting. For some of our recent concert and live stream productions we've been able to engage with the social communities by giving them the authority to effect the on-site event setup, run-of-show, and effects on stage.” - Alex Frias ()
Social media is blurring the lines between marketing and customer service, from the consumer’s point of view, and great customer service has always been about listening. Using social networks to listen to consumers and attendees prior to and during your event will foster anticipation, enhance the user experience, and develop relationships with your brand.
Do Something Crazy
In The Purple Cow, Seth Godin famously writes, “Stop advertising and start innovating.”
Everyone is advertising their brand, their product, their event, etc. Your attendees hear and see thousands of Facebook ads, Google banners, and sponsored Tweets every day. You need to cut through the noise. You need to be different.
“Creating unique and personalized content is the only way to authentically target event attendees.”- Rachel Bogin ()
When Zynga, a social games developer, was assigned a difficult Friday evening time slot for their first NewFront conference presentation, MKG helped them stand out.
“We knew we'd have to do something special to break through the clutter, and get the right type of guests. We sent out 50 custom-created VIP invitations to make some noise. Our cheeky ‘Deluxe Hangover Kit’ was sent to agency VIPs, and came stocked with hangover essentials to make sure their staff was ready to work after the effects of our party. The strategy was to be unique and make our guests smile before they ever stepped foot through the door.” - Dani Skollar (), Marketing Associate, MKG
It is much easier to plug your information into established marketing strategies than it is to imagine new outlets and develop innovative conversation-starters, but what worked yesterday is yesterday’s news. Don’t only think outside of the box – demolish the box. Give people something to buzz about.
Take the Online Offline
As you unleash your beautifully branded campaign online and start creating imaginative guerilla marketing strategies for the streets, be sure to weave the two together. Take the hashtags to the real world, and give people incentives to share your fun, pre-event perks with their social networks.
“Recently, Burger King’s ‘Satisfried’ campaign demonstrated effective online and offline integration. The campaign employed non-traditional media offerings, like chalk stencils displaying the hashtag #WTFF , and then drove the conversation through a customized Twitter account - @WTFF2013 - and branded Tumblr page.” - Jenn Maffeo (@)
Seeing the web on the streets is a pleasant surprise for most people. Usually, when someone experiences something unexpected or entertaining, they want to share it with their networks. Give them something to smile about, and then tell them how to share it.
Tips and Tricks: An Appendix
In addition to big, broad strategies, there are always a few smaller activities that can help give your innovative campaign an extra edge.
“Another tactic that sometimes works well is providing a sneak peek of the set-up and/or planning of the event. People become more engaged when they feel they are receiving exclusive content.” - Rachel Bogin ()
“Other tactics that have proven to be successful are including names of special guests, celeb hosts, etc., on invitations or promotions; hosting the event at new or unusual venues; and having really great musical talent. Timing is also something people should be aware of. Fashion Week, awards season, and holidays are always great times for brands to host events or promotions, but are also really difficult times to stand out.” - Dani Skollar ()
Start developing your own playbook of tips and tricks that work well for your events, your brand, your niche, etc. As you work with big strategies to engage your event attendees, the little power-ups that work with your tribe will stand out from one event to the next.
Your event attendees are busy, and they’re drowning in a sea of marketing messages. But you don’t have to worry about getting lost in the crowd if you’re not part of the crowd. You’re not trying to make white-caps among the waves - you’re throwing a life preserver.
If your content is good, your event is going to be amazing. If your pre-promotional campaign is social, easy to identify, surprising, and fun, you’ll engage your attendees.
“Consumers are hungry to be engaged and involved in the overall event experience. They want to participate, and they are willing to try new things. Offer them multiple opportunities to get involved, drive content development, see and/or hear their voices come to life in the event, etc. All of this drives a deeper emotional connection to the event and to the brand.” - Kristy Elisano (@)
Your event might kick off months from now, but the experience starts today.