Ball credits the outstanding user experience and continual improvements in Adobe Sign for contributing to the strong overall impressions of IMM’s solutions. “A friendly user interface is paramount to our strategy of helping clients deliver the best possible customer experiences to banking customers,” says Ball.
IMM includes event statuses from Adobe Sign within its user experience. When a document is viewed or signed, or when an event is cancelled, the statuses are updated in IMM’s monitoring and reporting tools. The IMM application sends notification messages to the administrator for the e-signing workflow, providing a consistent experience for the financial institution employees who use IMM’s solutions.
Adobe helps IMM meet evolving client needs with opportunities for product development influence and roadmap visibility as an Adobe Sign ISV partner. In turn, IMM markets new features to its clients to solve their immediate business problems.
One it often promotes is Mega Sign, which makes it easy to send a form to multiple people with one “Send” click. IMM’s clients use this bulk sending tool to meet regulatory requirements, for example every year when all bank employees need to electronically sign the bank’s security policy. Clients appreciate the tremendous time savings for their staff, who use the tool to streamline coordinating and tracking signature completions.
“As an OEM/Embedded partner for Adobe Sign, we enjoy an expanded set of digital offerings that amplify the value of the enterprise solution we deliver to our clients. We appreciate the ongoing innovation, including new convenience and security-minded features that Adobe allows us to natively integrate to our platform,” Ball says.
At Hughes Federal Credit Union in Arizona, remote e-signatures now dominate loan signings. The IMM client reports that 90 percent of centralized lending credit cards and 50 percent of centralized lending non-credit card loans are processed with the help of remote digital signatures.
“The addition of IMM’s remote e-signature capabilities has enabled the credit union to now average only 120 minutes for lending-associated processes. As a result, Hughes FCU has a higher closure rate and has increased its direct lending volume, seeing 20 percent loan growth in the first six months following implementation,” Hughes FCU reports.
More banks and credit unions are hearing about the benefits of working with IMM, pushing its monthly volume of remote e-signatures through Adobe Sign into the millions. With its increasingly popular solutions, IMM has seen 14x growth in its client base over the past nine years, including more than 300% revenue growth in the past five years.
“We want our clients to get the most value out of our product because we know it builds long-term, sustainable partnerships that fuel a business like ours over the years. That's why we continue to grow and prosper,” says Ball.