Skills development key to Britain’s future
Talent management is about much more than just attracting new talent. It’s also about nurturing talent through training and skills development to build sustainable business success and prepare a business to respond quickly to future challenges and opportunities.
Bristol, England-based Lifetime Training is playing a significant role in this modern wave of talent management. For more than two decades, the company has delivered training and education programs that sharpen professional skills and support business growth. Today, it is one of the UK’s leading training providers, delivering apprenticeship programs and training courses to 25,000 learners per year. A majority of the company’s business involves the placement of government-funded apprenticeships in sectors such as health and fitness, leisure, social care, hospitality, and retail.
The increasing demand for UK apprenticeships that has contributed to Lifetime Training’s success has brought with it some operational challenges. Growing its business has led to more learner and employer contracts completed every year. Creating the lengthy contracts for the company’s commercial training courses was becoming increasingly time-intensive. At the same time, a new regulatory requirement led by the UK government on apprenticeships, known as the Apprenticeship Levy, created an administrative burden of 200 to 300 additional levy contracts per month.
“Our contract creation process was long and cumbersome, and we wanted to improve our first impression among our learners,” explains Stacey Rowston, Course Advisor, Lifetime Training. “We needed to re-think how we delivered a better customer experience in an era where people expect immediacy.”
Wanting to deploy electronic signature capabilities across its entire business, Lifetime Training chose Adobe Sign—the e-signature solution in Adobe Document Cloud— because of its recognized brand, its intuitive ease of use, and its seamless integration with Microsoft Dynamics 365. Adobe Sign required minimal training for staff, while at the same time, its tracking capabilities and audit trails allow Lifetime Training to easily comply with regulations.