After overseeing a transformation of the IT infrastructure, Gulati was tasked with rethinking applications. “Technology and processes can have an impact on patients, as there are many tools utilized along the way from a scientist making a critical discovery, to studying the resulting investigational medicine, to manufacturing and delivering it to people in need,” explains Gulati.
Gulati created an application service team that focused on delivering sustainable, scalable, and reliable applications and processes across the company. By starting from a strong and agile foundation, Gulati aimed to deliver IT services in weeks instead of months. When researching applications in use across the company, the application services team discovered several groups using Adobe Acrobat Sign for digital document workflows.
Documentation is critical in the pharmaceutical and medical fields, and many of these documents require signatures. For instance, manufacturing teams need to maintain detailed records to comply with the FDA and other regulatory agencies. As with many companies, there are also day-to-day signature requirements such as new vendor contracts, employment offer letters and server access authorizations.
Several groups had independently decided to use Adobe Acrobat Sign to help streamline signatures and documentation. But Gulati recognized that there were dozens of other potential use cases across the company. The application services team decided to deploy Adobe Acrobat Sign as an enterprise service.
“With an enterprise approach to Adobe Acrobat Sign, we could take advantage of capabilities such as single sign-on and enhance data privacy and security with a standard architecture,” says Gulati. “Adoption is the key to any new technology. Since Adobe Acrobat is widely used across the company, we knew that people would be more likely to adopt an e-signature solution from a familiar and reliable vendor.”