Adobe Sign was first brought on board to modernize how contracts are signed for the sales team. The sale team deals with huge volumes of contracts every year, working with customers to solve their transportation and supply chain needs. Like many teams at Ryder, the sales team was already using Adobe Acrobat to share and review contracts. But when it came time to send contracts to customers, contracts still needed to be printed, signed, mailed, and stored in a warehouse.
Adobe Sign adds electronic signatures for a fully digital contract workflow. After review, Adobe Sign is used to send contracts to customers’ email inboxes for signature. With just a few clicks, documents can be reviewed, signed, and returned. Working with Adobe Sign accelerated signing time by 3x, allowing customers to start working with Ryder much sooner, while reducing the time spent on administrative tasks by 50%. This speed allows customers to start working with Ryder much sooner while also delivering an easier signing experience.
“Adobe Sign has had a great impact on customer experience,” explains Joel Fullmer, Manager of Rental at Ryder. “It allows for customers to review and sign paperwork in real time from any device without needing to print, sign, scan, and send back.”
One of the biggest reasons that Ryder chose Adobe Sign was its strong support for integrations. The integration between Adobe Sign and Salesforce improves the efficiency of the contract workflow even further. The sales team uses Salesforce as a central CRM to track all customer information related to leads or opportunities. The Adobe Sign integration allows sales representatives to create customer contracts and other new customer documentation directly through Salesforce. Without leaving the familiar Salesforce interface, sales representatives can send documents for signature, track signing process, and even view completed documents with a click.
“By providing a way for the sales team to create customer contract documents directly through Salesforce, we now have one centralized place to create and retain all documents for smoother transactions,” says Korri Adams, Director of Global Vehicle Sales Operations at Ryder. “Our customers are often driving on the road so it could take several days to get signed paper copies back, but now we have them in minutes.”