Delivering a best-in-class technical support experience.

Adobe Support plans go above and beyond reactive problem-solving to bring you a new kind of personalized experience that will keep your business steps ahead of any issue.

Watch the Adobe Support Overview

Speed, value, and performance with Adobe Support plans.

Two levels of engagement—Expert & Ultimate—ensure that every customer receives the right level of support, expertise, and guidance needed.

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Deep technical expertise for rapid issue resolution.
Get quick, seamless resolution to technical challenges with the help of swarm teams that have unmatched expertise and diverse experience.

Proactive insights and early action.
Make informed decisions and improve business-critical performance through actionable insights and expert guidance.

Personalized support experience.
Achieve higher operational efficiency through continuous personalized service from dedicated Technical Account Managers.

Expert Support

Ultimate Support

With the Expert Support Plan, you can access 24X7 expert care for technical troubleshooting and guidance on your critical business issues. Or you can find quick resolutions by tapping into our self-guided resources, exclusive best practices, and an online community of Adobe experts & peers.

With the Ultimate Support plan, you will experience high-touch support with personalized, proactive expert care and guidance. Your Adobe applications will be securely and efficiently monitored by a team of designated experts—who are familiar with your environment and focused on your business objectives and solution health.

Support channels

Online, phone, Experience League, forums, self-help videos

Personalized online, prioritized phone, Experience League, personalized Ultimate forums

Support team

Pooled team of experts

Designated Technical Account Manager, Named Incident Manager, designated experts

Technical support

Standard outage management
Pooled escalation management

Prioritized outage management
Designated expert escalation management

Proactive technical + operational support

Not included

Roadmap reviews, service delivery planning
Maintenance & monitoring
Upgrade & migration reviews
Release preparation & review
Knowledge transfer
Event monitoring (limited)
Implementation launch advisory

Event Management add-on

Available

Technical Account Director add-on

Not available

Available

S Advanced Cloud Support add-on

Available

Mentor Sessions add-on

Available

Included

Developer Boost add-on

Available

Included

Priority Queue Bundle add-on

Available

Included

Download Datasheet

BT Sport

“The proactive guidance and trusted support of the Technical Account Manager and wider Adobe support team gives us confidence that BT Sport’s digital experience will continue going from strength to strength.”

Matthew McMahon
Digital Product Owner, BT Sport

Read BT Sport story

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Adobe Support Plans - Delivering a best-in-class technical support experience

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Adobe Support plans go above and beyond reactive problem solving to bring you a new kind of personalized experience that will keep your business steps ahead of any issue.

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2019-03-13

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