to save sessions so you can view them laterBreakout sessions
12:45–1:15pm ET | 9:45–10:15am PT
Track 1: Digital Experiences that Enable Mission Resiliency
A Personalized Citizen Experience
Speakers: Peter Buckmaster, Megan Atchley, Todd Wolff
Most citizens don’t need to interact with agencies every day. But when citizens need government information or services, they do expect them to be readily available, targeted to their needs, and instantly accessible. The future of citizen engagement is the delivery of personalized government directly to the citizen, instead of having the citizen search generically for it. In this session, we’ll explore how personalization can make it easier for constituents to find and consume what they need, how and when they need it.
This session is eligible for optional Continuing Professional Education (CPE) credit. Please review the ADGS CPE FAQ for more information.
Track 2: Enabling a Digital Workplace
Driving Mission Continuity Through Digital Forms, Documents and Electronic Signatures
Speakers: Pam Isom, Ram Biyani, Dan Lewis, Todd Nacapuy,
Jonathan Benett
Few aspects of digital transformation have as much impact on overall workforce productivity as forms and documents. From mission-critical applications, to essential employee tasks, manual processes that rely on paper printouts and email attachments slow your employees down and keep them from higher value work. Join this session to explore how digital documents, modern forms, and electronic signatures can be built into everyday processes and integrated into existing platforms to save agencies hundreds of thousands of dollars a year and improve the speed of service delivery.
This session is eligible for optional Continuing Professional Education (CPE) credit. Please review the ADGS CPE FAQ for more information.
Track 3: Delivering Successful Communications
Creating Engaging Content that Makes an Impact
Speakers: Wes Kelley, Jonathan Parke, Pamela Richard, Brett Fox,
Geoff Mroz
Citizens today are inundated with information and capturing their attention is more challenging than ever. To connect with the intended audience, agencies must establish a brand identity and deliver content in quick, visually engaging, digital bites. At the same time, content creation demands continue to grow while budget for design resources are often stagnant. Join USCIS and Adobe to learn best practices for speeding up creative workflows and enabling your workforce to deliver brand consistent experiences that are not only engaging but deliver an impact.
This session is eligible for optional Continuing Professional Education (CPE) credit. Please review the ADGS CPE FAQ for more information.