Delivering a best-in-class technical support experience.

Adobe Support plans go above and beyond reactive problem-solving to bring you a new kind of personalised experience that will keep your business steps ahead of any issue.

Watch the Adobe Support Overview

Speed, value and performance with Adobe Support plans.

Two levels of engagement—Expert & Ultimate—ensure that every customer receives the right level of support, expertise and guidance needed.

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Deep technical expertise for rapid issue resolution.
Get quick, seamless resolution to technical challenges with the help of swarm teams that have unmatched expertise and diverse experience.

Proactive insights and early action.
Make informed decisions and improve business-critical performance through actionable insights and expert guidance.

Personalised support experience.
Achieve higher operational efficiency through continuous personalised service from dedicated Technical Account Managers.

Expert Support
Ultimate Support
With the Expert Support Plan, you can access 24 x 7 expert care for technical troubleshooting and guidance on your critical business issues. Or you can find quick resolutions by tapping into our self-guided resources, exclusive best practices and an online community of Adobe experts & peers.
With the Ultimate Support plan, you will experience high-touch support with personalised, proactive expert care and guidance. Your Adobe applications will be securely and efficiently monitored by a team of designated experts—who are familiar with your environment and focused on your business objectives and solution health.
Support channels
Online, phone, Experience League, forums, self-help videos
Personalised online, prioritised phone, Experience League, personalised Ultimate forums
Support team
Pooled team of experts
Designated Technical Account Manager, Named Incident Manager, designated experts
Technical support
  • Standard outage management
  • Pooled escalation management
  • Prioritised outage management
  • Designated expert escalation management
Proactive technical + operational support
Not included
  • Roadmap reviews, service delivery planning
  • Maintenance & monitoring
  • Upgrade & migration reviews
  • Release preparation & review
  • Knowledge transfer
  • Event monitoring (limited)
  • Implementation launch advisory
Event Management add-on
Available
Available
Technical Account Director add-on
Not available
Available
S Advanced Cloud Support add-on
Available
Available
Mentor Sessions add-on
Available
Included
Developer Boost add-on
Available
Included
Priority Queue Bundle add-on
Available
Included
Download Datasheet
Download Datasheet

BT Sport

“The proactive guidance and trusted support of the Technical Account Manager and wider Adobe support team gives us confidence that BT Sport’s digital experience will continue going from strength to strength.”

Matthew McMahon
Digital Product Owner, BT Sport

Read BT Sport story

title
Adobe Support Plans - Delivering a best-in-class technical support experience
CardDescription
Adobe Support plans go above and beyond reactive problem solving to bring you a new kind of personalised experience that will keep your business steps ahead of any issue.
cardDate
2019-03-13
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Tags
caas:content-type/product,caas:role/marketing