Delivering a best-in-class technical support experience.
Adobe Support plans go above and beyond reactive problem solving to bring you a new kind of personalised experience that will keep your business steps ahead of any issue.
Speed, value and performance with Adobe Support plans.
Two levels of engagement—Expert & Ultimate—ensure that every customer receives the right level of support, expertise and guidance needed.
Deep technical expertise for rapid issue resolution
Get quick, seamless resolution to technical challenges with the help of swarm teams that have unmatched expertise and diverse experience.
Proactive insights and early action
Make informed decisions and improve business-critical performance through actionable insights and expert guidance.
Personalised support experience
Achieve higher operational efficiency through continuous personalised service from dedicated technical account managers.
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Expert Support With the Expert Support Plan, you can access 24 x 7 expert care for technical troubleshooting and guidance on your critical business issues. Or you can find quick resolutions by tapping into our self-guided resources, exclusive best practices and an online community of Adobe experts & peers. |
Ultimate Support With the Ultimate Support plan, you will experience high-touch support with personalised, proactive expert care and guidance. Your Adobe applications will be securely and efficiently monitored by a team of dedicated experts—who are familiar with your environment and focused on your business objectives and solution health. |
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Support channels |
Online, phone, Experience League, forums, self-help videos |
Personalised online, prioritised phone, Experience League, personalised Ultimate forums |
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Support team |
Pooled team of experts |
Dedicated Technical Account Manager, Named Incident Manager, designated experts |
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Technical support |
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Proactive technical + |
Not included |
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Event Management add-on |
Available |
Available |
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Technical Account Director add-on |
Not available |
Available |
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Advanced Cloud Support add-on |
Available |
Available |
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Learning subscription |
Available |
Available |
“The proactive guidance and trusted support of the Technical Account Manager and wider Adobe support team gives us confidence that BT Sport’s digital experience will continue going from strength to strength.”
Matthew McMahon
Digital Product Owner, BT Sport