Moving the registration process online
Amway in Europe decided to move to a digital document workflow for completing contracts, using an electronic signature solution. This would make the process easier and faster, with the flexibility to sign on a mobile device. The improvements were expected to increase the total volume of signed contracts, and therefore revenue, and reduce administration by eliminating many workflow steps and manual data entry requirements.
After reviewing several e-signature solutions, Amway in Europe selected Adobe Sign, an Adobe Document Cloud solution. “Adobe met all our criteria,” explains Lovisa Terling, Business Opportunity Manager Europe, Amway. “In price, safety, credibility, reputation, and support services, Adobe Sign was the clear winner. We also felt the Adobe brand would be trusted by our independent Amway distributors, and thereby reduce any hesitation they might have in electronically signing their contracts.”
After consulting with Amway in Europe’s digital, procurement, and legal departments, the project team decided to pilot the online approach in the UK, Ireland, and Poland. Designed as a self-service, 24x7 contract process, new independent Amway distributors now register on Amway’s country website, triggering the creation of a four- to seven-page contract. Independent Amway distributors then access and review the contract online, and electronically sign with Adobe Sign. The new process complies with internal audit requirements and integrates seamlessly into Amway in Europe’s existing document management system.