A strong, consistent training message is important in any organization, but when it comes to delivering training to an extended retail environment, it is critical. Whether a network of stores, restaurants or dealerships around the country — or around the globe — customers expect a consistent experience. Brands must ensure employees in globally distributed locations know and adhere to the standards set by the parent organization. This has been heightened by the pandemic environment. Customer satisfaction ranks as the highest concern for businesses post-pandemic.