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ADOBE LEARNING WORLD
How to Design a Product-Centric Customer Education Strategy that Scales
Length: 28 mins
What happens when you apply product management principles to create Customer Education that drives measurable results at scale? How do you transform your Customer Education offering into a product that your customers love to engage with time and again?
Chris Skees shares how Cisco Meraki used a product mindset to transform their approach to Customer Education by creating the right team, defining measurable results, focusing on the user-experience and building a structure that will drive future customer experiences.
Watch this session, to delve into the lessons that Cisco learned while using a successful product-based approach to enhance their Customer Education outcomes.