Consumers want to be individually heard and attended to by healthcare organizations as they navigate their health journeys. Personalized digital healthcare has seen a massive surge in adoption over the past few years, with more than 90% of consumers now turning to digital channels to learn about health risks, communicate with their doctors, and evaluate new service providers.
Read The Return of the House Call to learn about the three key areas of opportunity in customer experience — relevance, timeliness, and integration — and how the latest tech will help you address them most effectively. You’ll be able to use the insights in this guide to ensure you’re delivering the personal customer experiences that matter to people — and even lead to better outcomes.
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