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Bar chart showing top use cases for AI agents. The most common use is assisting employees with research, insights, or knowledge retrieval (69%), followed by automating routine customer service tasks (64%). Managing internal workflows and optimizing backend operations are both at 59%, while supporting sales is 58% and coordinating across enterprise systems is 57%. Acting as a brand-facing digital representative is 53%, assisting marketing with campaign orchestration is 52%, interacting with other agents is 48%, and creating marketing content is 44%.