Driving Consumer Loyalty during Digital Disruption

Price: FREE
Length: 59 min

Get the tools to grow customer loyalty in an economy that’s ripe with competition.

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Event speakers

Gaurav Pant

Co-Founder & Chief Insights Officer

Gaurav Pant, Co-Founder & Chief Insights Officer at Incisiv, is a leading digital transformation expert focused on the consumer industries of retail, consumer products, lodging and restaurants. He brings a unique global perspective to digital transformation by combining customer experience expertise with a strong focus on operational excellence. He is also a frequent speaker at industry forums such as NRF, FMI, Convenience Retailing University and RIS News. Gaurav’s prior experience includes founding EKN Research and driving transformation programs at large global retailers during his time leading Retail & Consumer Products practice for Tata Consultancy Services. Gaurav is based in New York and is an active advisor and investor in early-stage consumer industry start-ups.
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Julie Hoffmann

Director, Industry Strategy & Marketing, Adobe Customer Solutions

Julie is an entrepreneurial executive with over 25 years of experience defining strategy, creating categories, accelerating, and achieving hyper-growth objectives backed by data driven insights for Fortune 500 brands in both Travel and Retail/CPG. In 2013, she pioneered one of the first micro services architecture creating a headless approach on how services are delivered to customers. This improved both topline growth and operational efficiency delivering speed to market focused on automation. She was recruited in 2016 to serve as a global executive advisor to Travel, Hospitality & Dining brands informing C-level executives, senior leadership, and their board of directors with thought leadership inspiring and supporting brands on their digital transformation around the world for Adobe.
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Bruce Richards

Head of Industry Strategy - Consumer Goods

Bruce Richards joined Adobe in 2018 and leads Industry Strategy for Retail & Consumer Goods. With 20+ years as an executive leader in the Retail and Consumer Goods industries, he is responsible for establishing Adobe’s industry specific point-of-view and go-to-market strategy. Bruce specializes in customer experience, digital strategy and marketing and works with Adobe’s clients to help them establish best-in-class strategies and align the right solutions to those strategies. He has a wealth of experience in marketing and customer advisory roles having led client services in several consulting and marketing services organizations working with some of the world’s largest retailers and brands including Macy’s, Estee Lauder, Bloomingdale’s, Biersdorf, CVS/pharmacy, and Hanes.
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Adobe Real Time CDP

Content as a Service - rtcdp - Tuesday, May 16, 2023 at 19:33