Every minute counts, and accuracy matters
With Adobe Sign, CXC can move fast for its clients, issuing an average of 20 contracts every day and getting signatures at the speed of digital. Its tight integration with Salesforce means that employment details such as pay rate, contract length, and notice period populate automatically into a template. That easily shaves two to three minutes off the process for each document, which adds up when it comes to employee productivity.
Automation also dramatically reduces the risk of human error. And no surprise — for the director of risk and compliance, avoiding errors is a priority.
“From a compliance point of view, every detail in our contracts has to be correct,” Thuell says. “It’s a critical part of the process in making sure that we secure the right contractors to meet our clients’ needs.”
After a dedicated compliance team checks documents for accuracy, CXC uses Adobe Acrobat to create a highly secure PDF. Account managers send documents to be signed by clients and contractors directly from Salesforce, using the Adobe Sign plugin.
The solution wins the trust of CXC’s clients, with security encryption, auditing, and real-time visibility at every stage of the process. “Data security has become a huge sticking point with many clients,” says Thuell. “Because we use Adobe and Salesforce, we can satisfy the most stringent security requirements. That’s a big selling point for us.”