Behavioural Change in Crisis: A Look at Covid-19 Impact on the Future of Work



On-demand webinar  | 58 min | Free of charge


Summary

How has your organisation adapted to the change brought on by the Covid-19 Coronavirus pandemic? Has the way you have connected with your customers changed forever?

Join us as we look to expose the true impact of coronavirus on how organisations are connecting with customers. This session is a part one of the "Driving Change" series and will look at how organisations have developed a digital-first approach to customer engagement, and outline how business executives can look to harness digital innovations long-term.

Why attend this webinar?

For this instalment, we will be looking at:

- Assessing the critical trends of customer behaviour and how this has changed.
- Key findings from Faethm’s report on the impact of Covid-19 on the Future of Work.
- A look at key areas of the workplace that have been impacted for good.
- How organisations can create process around workplace innovation in order to make it sustainable.

Intended audience

- Marketing decision makers and practitioners
- IT decision makers and practitioners
- Customer Experience
- eCommerce
- Digital

Speaker

Scott Rigby

  Sara Tiew
  Public Sector Leader and Job Redesign
  Leader for Singapore
  Mercer
  Sara's Linkedin

Sara oversees the Singapore public sector across all Career solutions. She has led large-scale, complex projects for clients covering a breadth of subject matters such as job redesign, workforce planning, employee value proposition, employee rewards, performance management, organisation design, mergers & acquisitions, HR program/policy design, and, job evaluation.

In recent years, Sara spent a significant amount of time partnering with the public sector organisations in Singapore on sectoral manpower planning, job redesign and industry competency frameworks (e.g. SkillsFuture). Notably, she has led recent job redesign engagements for SNEF with the aim to create meaningful employment opportunities for the silver workforce, as well as for Enterprise Singapore, Singapore Tourism Board & Workforce Singapore on job redesign for the retail and hotel sectors. She is passionate about job design and its application to create a more inclusive, engaging and productive workforce in Singapore.

Scott Rigby

  Michael Priddis
  CEO, Faethm
  Michael's Linkedin

Michael is an internationally recognised thought leader on the applications and implications of AI and emerging technologies on economies and societies. He is often invited to contribute on this topic in media and at conferences globally, is one of 4 members of BHP’s Science & Innovation Council and has recently been invited to be an inaugural member of the World Economic Forum’s Global AI Council.

Before founding Faethm, Michael was a Partner at The Boston Consulting Group, and Managing Director, Asia, of BCG’s technology innovation practice, Digital Ventures. He was previously the founder and CEO of S&C, an award-winning product development company that was Australia’s 19th fastest growing company until its acquisition by BCG.

Lee Hickin

  Scott Rigby
  Head of Digital Transformation, APAC,
  Adobe
  Scott's Linkedin

Scott leads Adobe’s digital transformation practice in APAC and more than 20 years of enterprise experience across digital strategy, transformation and marketing. Previously at Adobe, Scott was the Industry Strategy practice lead and led the APAC Digital Marketing consulting team.

Scott has previously consulted to more than 200 clients in APAC such as: Kimberly Clark, Telstra, Citibank, Samsung, Lenovo, Disney & Air China. He has experience across retail, finance, telco, media, high-tech, travel and government industries.

Scott King

  Matthew Egan
  Editorial Director, Innovatus Media
  Matt's Linkedin

Matthew is a technology journalist based in Sydney who reports on the impact technology has on business outcomes across the APAC region. Having moderated sessions for the past decade, Matthew has been fortunate enough to see the real impact technology and innovation is having on traditional businesses.

Matthew has connected with a variety of C-Suite and technology executives and feels that creating an industry dialogue is vital to driving change.

Attend the webinar now