ACI Worldwide is a global software company that provides mission-critical real-time payment solutions to corporations. Its software solutions process more than $14 trillion daily for more than 6,000 organisations around the world, including many of the world’s largest banks, retailers, billers, processors and intermediaries. The company’s success can be attributed to its longstanding expertise in a market that has grown exponentially with the rise of e-commerce. Organisations worldwide rely on real-time, omni-channel ACI payment capabilities to deliver the simple, seamless transaction experiences that consumers expect.
Over the years, ACI has introduced numerous software innovations, including ACI® Enterprise Payments Platform™, ACI Fraud Management™ and ACI Secure eCommerce™. The company also offers a wide range of services to help its customers compete in the digital age — from consumer and wholesale banking to fraud detection and electronic bill presentment.
To get maximum competitive benefit out of these solutions, ACI customers need to be familiar with their capabilities and benefits, understand how to use them and have the knowledge to adapt them to their needs.
ACI’s Learning Services team is responsible for the all-important task of not just training customers such as banks or financial institutions, but also the end-user customers of these organisations — for example, a retail customer of a bank that uses bank-supplied ACI e-payment or fraud detection capabilities in its e-commerce platform.
ACI maintains two separate training platforms for this purpose. Customer courses are hosted on ACI’s own training portal while end-user sessions are conducted on ACI-operated, customer-branded portals as part of an extended enterprise model.
“Our job is to ensure that any user of ACI products and services can get the most value out of their solution,” explains Jeremy Tart, Principal Technical Course Designer, ACI Worldwide.