Cognizant’s Digital Experience Learning and Content services drive employee engagement and performance through the design, delivery and production of innovative content and learning strategies. The Digital Experience Learning and Content team actively explore new technologies and innovative ways to create engaging experiences for consumers and employees and help transform customer and employee experience through the following services:
- Creation of process documentation, interactive playbooks, product documentation including online help and job aids that aid users in adopting to a new or changed product or process
- Development of a knowledge ecosystem by capturing tribal knowledge within enterprises
- Creation of contextual, in-application guidance to help users augment productivity on-the-job
Millennials in the workplace often look for newer, engaging, interactive methodologies for learning/training. To help users in an organisation embrace any new application/system that is being rolled out, Cognizant recommends a suite of communication, training and post-training materials.
Online help developed using Adobe RoboHelp is one such post-training arteact that Cognizant often recommends to its customers. Unique topics associated with every screen of the application, an index of keywords and built-in search amongst other features developed using Adobe RoboHelp, help provide seamless user experience, thereby increasing productivity.