Today, FirstService Residential uses Adobe Connect to design most of its training programmes, from new hire orientation and deep dive courses for facility managers to leadership, HR, operational and compliance training. The company’s sales and operations teams have also adopted Adobe Connect to help them upskill their teams. Most courses are no more than three hours in length, with breaks interspersed throughout.
“Adobe Connect enables us to customise courses based on the topic and duration of the session,” says Nehme. “For instance, we can incorporate an icebreaker session at the beginning, determine how much time we spend on slides, control the amount of webcam time and add breakout sessions and polls at just the right moments. In other words, we can design every course for maximum learner engagement.”
Meanwhile, all of the company’s instructors have been trained to use Adobe Connect and run sessions in different layouts. Maggie Smith, the National LMS Architect on Eftimie’s team is the designated Adobe expert and holds ‘mixers’ with course participants three to five days prior to a scheduled training session to familiarise them with how to use the virtual training tool. This includes helping them download the app, log on, configure audio and camera settings and explore training layouts.
“Just as you’d set up your physical classroom before your students arrive, the same applies to Adobe Connect,” says Smith. “Preparation increases the chances of a smooth start to a class and an exceptional, memorable experience thereafter.”