Reaching business goals
By integrating Adobe Experience Manager Forms with existing SQL Server databases, Marin County IST can create smart, automated forms. Forms can pull information from SQL databases to prepopulate or validate data. Data from completed forms is automatically entered into the databases. Completed forms are then archived through an integration with the existing document management system, OnBase.
The Marin County team working with Adobe Experience Manager had no experience with CSS or other technical elements of form authoring. They quickly learnt to create adaptive forms that are suitable for viewing and filling in even on small screens, such as smartphones.
“We use templates to build XDP files, which we then develop into adaptive electronic forms with Adobe Experience Manager Forms,” says Jamieson. “Initially there was a learning curve, but it’s so much easier to develop a form than it was a year ago.”
The Employee Steering Committee for the 5-Year Business Plan challenged the IST department to create seven adaptive forms in the first year after adopting the new electronic forms solution. Marin County has exceeded that goal, having created forms for consumer complaint reports, vote by mail applications, vendor forms for cultural services, inspection reports and annual park pass applications. The small team was able to create these forms by taking advantage of reusable components in Adobe Experience Manager Forms, enabling a scalable model for forms creation across business and IT users.
Improving citizen engagement
Marin County increases operational efficiency with responsive forms on mobile devices that enable greater accessibility and self-servicing for the public. The consumer complaint form, previously available only on paper, now exists as an easily accessible online form. Marin County didn’t even have to promote the form, as the form started getting used as soon as it was uploaded to the website.
The park incident report form takes particular advantage of mobile technology to make it easier than ever for the public to report problems in parks, such as rubbish or fallen trees. People can fill in mobile responsive forms that adapt to any browser or device. They can attach a picture to the form to give park rangers a clearer view of the issue involved. The Parks Incident report submissions have increased each month since implementation earlier this year. In the future, Marin County even plans to integrate location services that will allow citizens to provide the exact location of any issue.
“The volume of reports has increased dramatically because people can easily fill in forms from their mobile devices,” says Jamieson. “This helps park staff respond to incidents faster and keep our parks in top condition.”