For Lisa Gascoyne, working in housing is more than just a job; it’s a passion.
“The greatest thing we can do as a housing organisation is give someone keys to a new home,” says Gascoyne, Group Strategic Lettings Manager at Platform Housing Group. “I’ve worked in housing for a long time and it’s exciting to see how technology can help us to get people into houses faster.”
This appreciation for technology was one of the reasons why Gascoyne wanted to join Platform Housing Group. Platform Housing Group is a not-for-profit housing association with diverse properties mostly located across the Midlands region of England. The organisation embraces technology as part of its mission to transform social housing with better homes and services at affordable prices.
When local authorities alert Platform Housing Group that someone from the social housing waiting list has expressed interest in a property, the potential tenet submits an application with personal information and references to Platform Housing Group for approval. That application is available as a simple online form, allowing tenets to submit paperwork at any time and from any device.
However final contracts and agreements were typically reviewed and signed in person. While Gascoyne had been exploring options to streamline this process through technology, the COVID-19 pandemic accelerated the need for a digital transformation to reduce contact between tenets and Platform Housing Group employees. The organisation mobilised quickly, adopting Adobe Sign for electronic signatures. Using Adobe Sign, Platform Housing Group can now offer tenets fast digital contracts — a change that will continue to benefit staff and tenets even after pandemic concerns fade.
“There are so many people on the social housing waiting list and not nearly enough affordable housing,” says Gascoyne. “Using Adobe Sign, we can encourage digital self-service, allowing us to focus resources on remodeling homes, working with tenets and getting people into homes faster.”