Training customers and employees
Every business, no matter what its industry, has the same basic administrative needs, from onboarding new employees and providing benefits to managing payroll and bookkeeping. While larger organisations have entire departments that handle these tasks, small and medium-sized businesses often have two choices: find a single employee who can do everything at once or outsource these roles. By working with a professional employer organisation (PEO) or an administrative services organisation (ASO), businesses gain access to experts and specialists in their fields without the hassle and cost of trying to find a uniquely skilled worker.
PrismHR develops world-class HR, payroll and benefits software that helps PEO and ASO organisations serve their clients more efficiently. As a software provider, PrismHR wants to help its PEO and ASO customers train their employees how to use the software and get the most out of their investment. The company also needs to educate its employees about the software so that they can better serve customers by troubleshooting problems quickly and offering helpful advice.
Previously, PrismHR didn’t have a formal training system. Experienced users would mentor beginners and pass down knowledge. But as the number of learners grows, providing consistent training becomes more difficult.
“Our company is growing, both in number of employees and number of customers,” explains George Pataky, Learning and Development Manager at PrismHR. “Everyone has their own way of explaining things, which led to inconsistency in information provided during training sessions. We needed to improve the consistency and accuracy among the lessons.”
PrismHR had used sales enablement tools to consolidate training information, but it needed a learning management system (LMS) that was built to scale and reach all types of learners, whether they’re employees or customers. “Adobe Captivate and the Adobe Captivate Prime LMS provide an ideal way to create and deliver lessons to all of our audiences,” says Pataky. “We can create catalogues and scale our training programmes to reach everyone with the information they need.”