Accelerating customer service
Today, most retail companies connect with consumers digitally, selling products everywhere in the world through e-commerce and digital shopping experiences. But companies also use digital systems to connect with vendors, distributors and other partners throughout the retail supply chain.
SPS Commerce Inc. is a leader in cloud-based solutions for retailers, suppliers and other trading partners. The company has grown quickly as companies embrace the flexibility and power of SPS Commerce solutions.
No two retail partnerships operate the same, so many companies work closely with SPS Commerce to find the right combination of SPS solutions to improve productivity and efficiency. To help ensure pricing consistency, sales representatives need purchase documents countersigned and approved by internal stakeholders before any deal can be finalised.
“Sales reps are required to secure a countersignature to approve the mix of solutions and pricing,” says Dan Juckniess, Chief Sales Officer at SPS Commerce. “With a more efficient process, our customers can get started with their services on their schedule, not ours. We decided to look into electronic signatures to streamline internal countersignatures.”