Better service across islands
With the state population spread across eight islands, simply getting paper documents to the right signer can be difficult. State personnel frequently work outside of their offices, flying between islands to meet with colleagues or talk to constituents. This could introduce delays in citizen services, as it took longer for agencies to receive, review and approve proposals and contracts. Delays were often compounded if the document needed multiple signatures. Administrative directives, for example, need to be reviewed by as many as two dozen managers, leading to two dozen chances for delay.
With Adobe Sign, people can sign documents from almost any device—laptop, tablet or even mobile phone. No special app is needed, nor does the signer need to be logged in to a state machine. With mobile signing, people can get their work done wherever they are. While it once took two weeks or longer to route a document for signature, now a contract can make its way up the chain of approvals and to the governor’s desk in just a few hours.
“Mobile accessibility was a must to help us to overcome our geographic challenges,” says Nacapuy. “By using Hawaii’s eSign Services, state personnel can sign with just a few clicks, so we can focus on state business and roll out new services faster.”
Inspiring employees to think digitally
Since deploying Adobe Sign, the State of Hawaii has seen dramatic changes to the working environment for employees. Newly hired government employees, who once spent two hours filling in onboarding paperwork on their first day, can complete online forms at home before ever setting foot in the office. First day employee onboarding now takes the HR department just 20 minutes.
In addition, all employees must sign about 30 documents a year on average, from annual tax documents to updated acceptable use policies. Through Adobe Sign, the HR department not only sends documents for signature in much less time, but it can track document status and save audit trails for heightened traceability on every document.