Founded in 1964, Transcat has supported testing and measurement requirements for multiple industries for over 50 years. Transcat customers include businesses from the pharmaceutical, industrial manufacturing, energy and chemical process industries. They sell everything from aircheck and particle counters to thermal cameras. With operations in the United States and Canada, Transcat distributes their own products with those made by other leading manufacturers, including over 500 test equipment product lines, making them one of North America’s largest and most respected calibration and compliance services providers.
Transcat had enjoyed significant growth on Adobe Commerce, but their business was changing. They needed to digitise the core areas of their business, including equipment rentals and sales of pre-owned equipment. They needed to elevate their brand and customer experience to influence customer perception and retain their position as an industry leader in the face of changing market dynamics. Overall, they wanted to create operational efficiencies to enable their business to be more agile.
In 2018, their solution partner, Gorilla Group, helped Transcat research a number of alternatives. But they decided to stay with Adobe Commerce for a number of reasons. Foremost, Adobe Commerce provides “incredible value” for the enterprise capabilities it offers. With Adobe Commerce, Transcat had the ability to create a differentiated customer experience across target segments and expand their digital business offerings. Adobe Commerce would allow them to digitise very different types of businesses within the company, from enabling rentals, new product sales, used goods sales and even a calibration service. Only Adobe Commerce offered the power and flexibility to serve multiple business types and needs, all in one solution.