Boosting productivity and returns
For Arval, one of the biggest advantages of Adobe Sign is that it can be integrated with a number of enterprise solutions or used independently. “Since integration wasn’t mandatory to start, we could use Adobe Sign straightaway without waiting for development resources to become available,” says Morton.
Developers are currently using robust APIs in Adobe Sign to build integrations between Adobe Sign and the in-house leasing systems. Once complete, sales staff will be able to generate contracts in PDF and send them via Adobe Sign in one step. “Once our leasing system is fully integrated with Adobe Sign, we expect to see a further increase in the productivity of our sales staff,” says Morton. “Sales staff will spend less time processing contracts and have more time to talk to customers, build relationships and grow sales.”
Safer, more secure handling
Arval routinely manages banking information, direct debit payments and other financial details and is subject to the same high standard of regulations as other financial institutions. Adobe Sign helps reduce risk by improving contract security, accuracy and auditability.
With Adobe Sign, digital copies of signed documents are delivered directly to Arval. Due to this added security, Arval now pre-signs contracts sent to customers, which allows the company to process contracts much faster.
Working with Adobe Sign also improves contract accuracy. Handholding customers through the process with a digital solution helps ensure all mandatory fields are completed and that the required information is collected right the first time. Adobe Sign allows Arval to set required fields and keeps the onboarding packet free of mistakes. From the dashboard, sales staff can also view the document status at any time to see if documents have been viewed and by whom and when.
“It was easy to justify our business case for Adobe Sign to our board,” says Morton. “Having a secure and more efficient onboarding process gives our company great comfort.”
An excellent customer experience
The feedback from users has been outstanding, with customers lauding the flexibility to sign a document from any browser, mobile phone or tablet and not have to worry about finding a printer. Dealers and brokers have been equally impressed and no longer find themselves in the administrative-intensive role of shuffling paperwork between Arval and customers. With Adobe Sign, Arval communicates directly with customers, giving dealers and brokers more time to concentrate on their own sales.
“Dealers and brokers have a choice of leasing companies,” says Morton. “Having an easy signing process sets us apart and encourages partners to give us business. Since implementing Adobe Sign, we’ve received lots of positive feedback, which has certainly resulted in an increase in sales.”
While Arval is currently using Adobe Sign for sales, other departments including finance, procurement, human resources and IT are all looking at adopting Adobe Sign to improve processes and meet green initiatives by reducing paper consumption. The Mega Sign capability in Adobe Sign is especially attractive for human resources, as the department often sends information to all employees at once. With the tracking function in Adobe Sign, department managers can see that mandatory notices have been delivered to all employees.
“Adobe Sign has enabled us to improve customer experiences by providing better speed and convenience for our leasing contracts,” says Morton. “By improving the experience, we’re encouraging loyalty that will help us to improve sales in the future.”