As a renowned telecommunications company invested in expanding its massive 5G network and making its world-class 5G solutions even better for customers, the client often shares large volumes of technically complex information. Originally, the client envisioned the user guide in traditional formats: Working under an initial six-month arrangement, the TCS Experience Learning Group delivered the user guide in PowerPoint.
Once the client realised just how much value TCS offered when developing for web content and technical documentation, it extended the initial six-month arrangement over years. During that time, the client needed to update the user guide to reflect two weeks updates to a cloud platform. But publishing those updates in traditional formats came with challenges.
Without an integrated way of implementing changes, it’s harder for customers to find the most recent, fully up to date version of the guide. The volume of these materials also made manual updates in PowerPoint and Word difficult: The user guide alone included over 150 PowerPoint slides.
The TCS Experiential Learning Group is all about finding the right resources to resolve client challenges. Based on previous experience with RoboHelp, Srinivasan suggested that the client use RoboHelp as an authoring tool.
“Adobe RoboHelp is a game-changer in accelerating the content publishing process. Content that might’ve taken two days to develop and publish only takes a day,” says Srinivasan. “Best of all, we can present that content in exciting, creative ways that call attention to client branding.”
She took the initiative to develop a sample of a customised user guide in RoboHelp. In only one month, the team used the Frameless output in RoboHelp to customise the CSS, the publish settings and stay true to client's branding guidelines. With the client’s branding guidelines as the north star, the team gave the user guide a modern look which offers a content experience that align better with expectations of end-users.
The older version of the user guide featured pages divided into one or two panes. Now, in Adobe RoboHelp, key topics appear on cards—once a user clicks that card, the user is taken to the actual topic page for a richer, more immersive experience.
Through Adobe RoboHelp, the TCS team performed a large-scale customisation across all topics in just four hours. The CSS was only customised for formatting once in its entire lifecycle, saving the time to reformat with every minor or major content update.
A week after seeing the revamped user guide, the client agreed to use Adobe RoboHelp for future user guide updates.