Experience makers On Demand

Create the future.

Join the evolution of digital-first customer experiences.

Connect with an extensive line-up of digital innovators. 

Keynote Sessions

EM

The perfect team.

Discover the future of fan engagement as Real Madrid’s Michael Sutherland shares his vision for a global football community with Adobe’s Paul Robson.

EM

Bozoma Saint John

Global CMO (Netflix)

Join Bozoma Saint John as she discusses the story behind Netflix’s success.

Explore all of our seminars, customer sessions and workshops, on demand.

Choose from our extensive line-up of thought leaders and digital innovators.

Simon Murray (Adobe)

Mobile Gains Momentum: Shaping Digital Experience in Financial Services

Mobile FS innovation came on leaps and bounds during the pandemic, but what’s next for banking transformation?


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20 min

Robert Aston & Becky Franks (The Co-operative Bank)

How to Make Technology Work Harder to Drive Campaign and Personal Success

Hear how the Co-Operative Bank has used technology to drive sales and increase customer satisfaction through more relevant campaigns.


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15 min

Samantha Brook (Adobe)

How Manufacturers and B2B can Connect with Buyers in a Digital-First World

Advice for manufacturers on building your own customer relationships with rich, online customer-engagement-led experiences


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20 min

Björn Schick (smart Europe GmbH)

Revolutionising Customer Experience at smart with Direct-to-Consumer e-Commerce

Driving customer centricity with smart: The automotive company talks technology in creating an enhanced customer experience.


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20 min

Julia Remmele (MANN+HUMMEL)

Building Customer Experiences with Sustainable Solutions

Tune in to hear how MANN+HUMMEL created a sustainable, customer-first digital ecosystem that’s helping them move at speed.


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15 min

Campbell McDermid (Adobe)

Why Retailers Need to Reshape their Digital Experiences

To recover post-pandemic, retailers need to get personal with their customers. Learn who is getting it right.


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20 min

Dave Robinson (Boots UK)

From Data to Decisioning: Unlocking the Power of Customer Insight

The power of customer insight: How Boots formed stronger relationships with customers during the pandemic by putting data first.


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20 min

Eva Bruchez (Adobe)

The Experience Index: Trends & Innovation in Digital Experience

Experience is the new battleground for brands. Get on the front foot with the latest in innovation and digital marketing trends.


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20 min

Robert Aston & Becky Franks (The Co-operative Bank)

How to Make Technology Work Harder to Drive Campaign and Personal Success

Hear how the Co-Operative Bank has used technology to drive sales and increase customer satisfaction through more relevant campaigns.


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15 min

Elena Ragone Marriott (Center Parcs)

Center Parcs Digital Transformation: How to thrive in a crisis

Keeping guests happy and safe during a pandemic: Hear how digitalization helped Center Parcs thrive in a crisis.


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15 min

Julia Remmele (MANN+HUMMEL)

Building Customer Experiences with Sustainable Solutions

Tune in to hear how MANN+HUMMEL created a sustainable, customer-first digital ecosystem that’s helping them move at speed.


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15 min

Dave Robinson (Boots UK)

From Data to Decisioning: Unlocking the Power of Customer Insight

The power of customer insight: How Boots formed stronger relationships with customers during the pandemic by putting data first.


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20 min

Björn Schick (smart Europe GmbH)

Revolutionising Customer Experience at smart with Direct-to-Consumer e-Commerce

Driving customer centricity with smart: The automotive company talks technology in creating an enhanced customer experience.


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20 min

Thomas Barta (The Marketing Leadership Masterclass)

Stop Dreaming. Start Doing

A Marketing Leadership Masterclass. How today’s change makers didn’t let rejection get in the way of their success.


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20 min

Rahaf Harfoush (Digital Anthropologist & Author)

Leading in Times of Disruptive Change

The digital anthropologist and New York Times best-selling author gives useful tips on balancing performance and creativity.


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20 min

Michael Heppell (Author, Speaker, Coach)

How to Be Brilliant! Why Being Good isn’t Good Enough

The best-selling author of How To Be Brilliant explains why marketers must strive to be more than ‘good’.


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20 min

Mark Ritson (Marketing & Branding Expert)

Putting the “Marketer” Back into Digital Marketer - The Essential Skills

A no-holds-barred session with Mark Ritson. What are the perils of digital marketers forgetting the marketing part of their job?


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20 min

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