Evolution of retail customer experience

With online customer engagement doing so much heavy lifting, stores and shops are accelerating an ecommerce focused, digital-first future. Join Cox & Cox’s Ecommerce Director, Aynsley Peet, to explore the smart strategies and digital tools retailers are leaning on to surpass old-world customer experience.

• Tying up physical-to-digital experience
• Enhancing the sales process with augmented reality
• Next-level digital showrooms

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Host: Tina Daheley, journalist and broadcaster
Guest: Aynsley Peet, Ecommerce Director, Cox & Cox