Personalisation matters in retail.

Personalising the shopping journey is essential to standing out among your competitors. But previous research showed us that despite personalisation being a top priority for many businesses, very few have come close to getting it right – especially in the retail world.

We wanted to dive deeper into the state of personalisation efforts, so we partnered with Incisiv once again to take a closer, more granular look at personalisation in retail.

Read this report to discover how retailers are tackling personalisation across regions and sub-industries – including grocery, clothing and more – with a focus on the following topics:

• Top challenges and barriers to scalability
• Key differences in strategy, technology, organisation, and process
• Insights from those finding success and leading the way

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