Targeted Content

Embed personalised content and offers into documents to drive upsell and cross-sell opportunities at each critical touchpoint throughout the customer journey.

Power up your customer journeys.

Every customer is on a journey — and those journeys are anything but one-size-fits-all. Miss the mark and they’re likely to veer off path. But if you meet them where they are and fulfil their unique wants and needs, you’ll create countless opportunities to engage and convert.

Adobe Experience Manager Forms uses experience targeting capabilities to accelerate the personalisation process. By embedding personalised content and offers into forms and documents, this customer-driven approach encourages organic, relevant, upsell and cross-sell opportunities at each critical stage of the journey, deepening the relationship and boosting your bottom line.

See what makes it work.

Build personalised experiences
Embed relevant creative content into documents, creating meaningful and measurable experiences that improve retention through up-sell and cross-sell opportunities. 

Powered by Adobe Target
With the unparalleled personalisation power of Adobe Target,  you can set rules based on audience segment data in your CRM to personalise and optimise each customer experience.

Learn more about targeted content in Adobe Experience Manager Forms.

Make customer communications personal.

See how to generate personalised content to deliver the right experience, at the right time, in our tutorial video. 

Watch now

Make customer communications personal.

See related features

Test and optimise forms

Natively design and run A/B tests for different versions of forms. View results in real time and pick winners to optimise enrolment conversion rates.

Multichannel communication

Create, preview and publish mobile-responsive web and print-ready communications within a single editor by dragging and dropping reusable content from channel to channel.

Embedded charts

Connect your data sources to increase engagement and retention in critical customer communications by easily embedding personalised interactive charts into communications.

Let’s talk about what Adobe Experience Manager Forms can do for your business.