Learn from top government officials as well as communications and technology expects form Adobe. Discover how your agency can improve service delivery and better support your workforce. It's virtual this year, so you can attend all the sessions on the topics that matter most to you from the comfort of your home (or office).
The people you serve, from citizens to employees, expect the same digital experiences from government that they have everywhere else. They want online interations that are personal, seamless and easy to access from any device. Watch and learn from your peers and industry experts on how to combine people, process and technology to deliver exceptional digital government experiences.
Build Experiences That Put People First with Adobe
Stephen Frieder, President, Adobe Americas
The U.S. Census Bureau
Stephen Buckner, Assistant Director of Communictions, U.S. Census Bureau
Discussion: Breaking Barriers to Government Innovation
Matt Lira, White House Office of American Innovation
Anahita Reilly, Chief Customer Officer, U.S. General Services Administration
Martha Dorris, Founder and CEO, Dorris Consulting International (DCI)
Jace Johnson, Vice President, Government Affairs and Public Policy, Adobe
Leveraging Open Platforms for Seamless Web Experiences
Avi Bender, Director, National Technical Information Service, U.S. Dept. of Commerce
Riyadh Feghali, Innovation and Customer Experience Lead, U.S. Department of Defence
Sean Lynch, Senior Product Manager, Huge
Moderator: Jeffrey Young, Solution Consulting Manager, Adobe
Building Modern Web Experiences
Matt Harmon, Director of Web Communications, Office of Public Affairs, Dept. of Homeland Security
Ted Williams, Web Master, Commissioner's Office of Communications, Tennessee Department of Health
Gavin Portnoy, Vice President, Strategic Advancements & Partnerships, National Centre for Missing and Exploited Children
Rasha Nahas, Managing Director, Accenture
Moderator: Helen Corin, Senior AEM Product Specialist, Public Sector, Adobe
Personalising Digital Experiences for Mission Success
Marcy Jacobs, Executive Director, Digital Service, U.S. Department of Veterans Affairs
Carmen Medina, Owner, MedinAnalytics, LLC and former Director, Centre for the Study of Intelligence, Central Intelligence Agency
Simchah Suveyke-Bogin, Lead, Customer Experience Centre of Excellence, U.S. General Services Administration
Michael Leen, SVP of Growth, MediaMonks
Moderator: Helen Corin, Senior AEM Product Specialist, Public Sector, Adobe
Serving up Self-Service Government
Courtney A. Winship, Division Chief, USCIS, Office of Citizenship and Applicant Information Services, Digital Services
Dan Kasun, Senior Manager, Worldwide Public Sector Partners, Amazon Web Services
Jonathan Benett, Technical Director for Digital Government Solutions, Adobe
The Business Value of Forms Modernisation and Digital Outreach
Jim Constertina, Managing Director, Government and Public Services, Deloitte Digital
Duncan Gilliam, Senior Manager, Deloitte Digital
Naveen Vanam, AEM Forms Architect, Deloitte Digital
Todd Wolff, Sr. Solution Consultant, Adobeu
Measuring Experiences for Mission Success
Ilene France, Chief, Analytics and Audience Research Branch, National Cancer Institute
Allen Sebrell, Senior Manager, Digital Intelligence & Strategy, Customer Experience, Amtrak
Richard Calentine, Senior Business Value Manager, Adobe
Melanie Megregian, Senior Solutions Consultant, Adobe
Crafting Multi-channel Outreach
Larry Gillick, Deputy Director of Digital Strategy, U.S. Department of Interior
Jennifer Plozai, Lead, External Affairs & Acting Lead, Media and Public Affairs, National Science Foundation
Abigail Bowman, Chief, Web Media Branch, Bureau of Alcohol, Tobacco, Firearms and Explosives
Moderator: Bruce Swann, Group Product Marketing Manager, Adobe Campaign, Adobe
Identifying and Engaging Your Customers
April Slayton, Assistant Director for Communications, National Park Service
Alicia Sowah, Deputy Director of Digital Engagement, U.S. Dept. of Commerce
Mark Weber, Deputy Assistant Secretary for Public Affairs, U.S. Dept. of Health and Human Services
Mary Schwarz, Managing Partner, ICF Next
Moderator: Bruce Swann, Group Product
Marketing Manager, Adobe Campaign, Adobe
Telling Your Agency's Story
John Yembrick, Chief of Digital Communications and Strategy, NASA
Bruce Swann, Group Product Marketing Manager, Adobe Campaign, Adobe
Transforming the Federal Document and Signature Experience
Jonathan Schreiber, Sr. Technical Product Marketing Manager, Adobe
Beyond Signatures: Using Digital Workflows with your Microsoft Productivity Tool
Keith Winderlich, Sr. Solution Consultant, Adobe
Delivering Accessible and Exceptional Experiences at the Same Time
Rob Haverty, Senior Product Manager, Document Cloud Accessibility, Adobe
Inspiration from the Private Sector
Phong Huynh, Principal at Deloitte Consulting LLP
Raghu Machepalli, Senior Manager at Deloitte Consulting LLP
The Mission Imperative behind Customer Experience
Gary Washington, Chief Information Officer, U.S. Department of Agriculture
Barbara Morton, Deputy Chief Veterans Experience Officer, U.S. Dept. of Veterans Affairs
Sonny Bhagowalia, Deputy Assistant Commissioner, Office of Information and Technology (OIT), U. S. Customs Border and Protection
Michael Sherwood, Director of Technology and Innovation, City of Las Vegas
Moderator: Jonathan Benett, Technical Director for Digital Government Solutions, Adobe
Delivering Seamless Cross-Channel Experiences
Listen to speakers discuss how to leverage technology to deliver great digital experiences across the web and mobile devices.
Citizen-Centric Design
Hear design experts talk about the essential elements of an exceptional user experience, one that includes design, testing and mobility.
Personalising Digital Experiences for Employees and Customers
Learn about techniques that enable agencies to create, manage and deliver personalised experiences across multiple channels.
Driving Innovation Throughout the Customer Journey
Find out the ten critical elements of innovation Amtrak used to deliver seamless and personalised digital experiences.
Citizen Experience: The Art of Possible
Redefine the citizen experience and improve your agency’s bottom line with three critical steps.
Delivering Personalised Content Is Not as Hard as You Think
Provide personalised experiences citizens and employees want by identifying what they need across any channel.
Creating Meaningful Moments throughout the Citizen Journey
Develop strategies for connecting and personalising cross-channel communication that are engaging and memorable for your citizens.
IT Modernisation at the USDA
Enjoy this discussion on how a commitment to digital success across all departments can take the customer experience to a new level.
Increase Operational Efficiency with Next-Gen Digitised Forms
Transform complex processes into better experiences with digital forms that reduce costs and streamline operations.
Key Questions to Ask When Acquiring New Technology
Ask these key questions when evaluating new technology to ensure that you make the right investment.