#f5f5f5

ADOBE LEARNING MANAGER

Customer education

Increase the loyalty and lifetime value of each customer by delivering engaging learning experiences powered by AI.

Request a demo Watch the video

https://main--bacom--adobecom.hlx.page/fragments/products/modal/videos/learning-manager/adobe-learning-manager/customer-education#watch-video | Helli
style
xl spacing
background
#F5F5F5

https://main--bacom--adobecom.hlx.page/fragments/products/banners/learning-manager/request-demo

Informed customers are loyal customers.

Adobe Learning Manager lets you design education programs that quickly onboard new customers and accelerate product adoption. Use deep insights into customer learning patterns to power new, more effective retention marketing campaigns and boost customer satisfaction.

Research by Forrester shows educating customers has a direct impact on customer retention, loyalty and upsell/cross-sell opportunities.
Download the report to learn more about the benefits of customer education.

Guide

Create an on-brand, self-service portal.

The Learning Manager self-service portal integrates into your brand’s website, giving customers easy access and instant query resolution while reducing company support costs and onboarding time.

  • A unified learning journey fuelled by a single portal with integrations
  • Easy content consumption with Fluidic Player
  • Seamless learning across mobile, web, online and off-line
  • A single destination for all self-paced and instructor-led training
  • Presentation in the language of your choice
Guide

Make learning personal and engaging.

Deliver an intuitive and unique learning experience with automated onboarding, individualised dashboards, content recommendations and gamification features.

  • Personalised learner dashboard with guided journeys
  • AI-powered content recommendations
  • Admin-driven content recommendations
  • Gamification and social learning
Guide

Get actionable customer insights.

Stay up to date on your customers’ learning interests, maintain content relevancy and encourage proactive learning by tracking customer performance.

  • Get insights to guide new marketing campaigns
  • Track customer engagement and course completion
  • Identify potential up-sell and cross-sell opportunities
  • Find potential customer advocates based on learning scores, interests and peer interactions

BETTER TOGETHER

Adobe Learning Manager + Adobe Experience Manager.

Adobe Learning Manager takes you in an immersive learning journey with guided learning paths, engagements and recommendations. Adobe Experience Manager Sites allows you to create brand-integrated adaptable content experience across all channels.

Learn more about Adobe Experience Manager Sites

See what Adobe Learning Manager can do for your business.

Marketo Configurator
Title
Description
style
resource-form
style
l spacing, resource-form

Questions? We have answers.

What is customer education?
Customer Education enables customers with the knowledge to effectively use products and services. It typically features functionalities such as classroom- or instructor-led training (ILT) support, self-paced or e-learning and adaptive learning or virtual coaching. Customer education helps in improving retention, loyalty and growth opportunities.
How is customer education intertwined with customer experience?
Customer Education is often used as a core component of the post-sale experience. The decision makers for customer experience are often the same as that of Customer Education and prioritise it to drive improved onboarding and constant customer engagement.
How does Adobe Learning Manager help in customer education?
Adobe Learning Manager integrates learning into the existing product/service experience. It personalises learning with AI-based features and engages customers with elements such as social learning and gamification. The comprehensive reporting features of Learning Manager also help in identifying customer learning patterns, knowledge and practice gaps and take necessary action.
What is a headless learning experience?
Customers are not looking to visit multiple platforms. A headless experience helps embed the Learning Platform within the existing web-experience of the customer and create a seamless journey for them.
What are the tangible business outcomes of customer education?
Customer education has a strong financial impact on organisations. According to a recent Forrester study, more than 75% of organisations implementing customer education have experienced improved product adoption, 72% have witnessed shortened sales cycles and 63% have seen lower support costs or issue-resolution time.
style
l-spacing
title
Empowered customers are happy customers.
CardDescription
Help customers get the most out of your products with smooth onboarding and engaging education with Adobe Learning Manager.
cardDate
2023-06-27
altCardImageText
cardImage
primaryTag
caas:content-type/product-page
Tags
caas:content-type/product-page, caas:products/learning-manager