In conversation with Cotton On

Keeping pace with content demands to create "wow" experiences

Price: Free

Length: 40 min

At the heart of every standout customer experience, there’s an emotional connection, with great content playing a pivotal role. But according to the latest Digital Trends 2023 research, just 26% of CX practitioners in APAC think their organization is good at delivering content in the first place.

Join us for a fireside discussion with one of the fastest growing retail groups internationally — Cotton On. We'll learn why it's one of the exceptional few keeping pace with rising content volumes and complexity to create new levels of connection and advocacy.

In this 40-minute session, we will explore:

  • What’s critical to meeting customer expectations in the face of mounting content demands?
  • What does it take to align people, processes, and technology to drive collaboration and to deliver 'wow' experiences?
  • How to apply technology to ignite creativity and to empower the future of work and innovation?
  • What are the outcomes of accelerating content and production times to increase speed to market?

Register for free

Event Speakers

Janett Haas

Rob Hede

Head of Customer Experience
Cotton On Brands

Timothy Plumer

Jim Clark

Research Director

Hina Naqvi

Mike McHugh

Senior Manager, Solution Consulting


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