Legislation and policy for modernising government.

We help civic leaders increase workflow efficiency and improve service experiences for citizens and employees with our customer experience platform.

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Rising to the challenge of modernising your agency.

Government is transforming. Leaders are pushing to increase efficiency and improve experiences for citizens and employees.

Lawmakers have rolled out key policy initiatives calling for people-centric services for the digital age and giving agencies needed momentum to upgrade:

  • The president’s Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government implements services that are simple to use, accessible, equitable, protective, transparent and responsive.
  • The 21st Century Integrated Digital Experience Act (IDEA, Public Law 115-336) accelerates the digitisation of the citizen-facing and internal services while aligning customer experience programmes under the CIO.
  • The President’s Management Agenda and the Cross-Agency Priority (CAP) goals ask agencies to create citizen experiences that mirror the private sector by delivering excellent, equitable and secure federal services and customer experiences.
  • OMB Circular A-11 Section 280 — Managing Customer Experience and Improving Service Delivery establishes a customer experience framework for the federal government and guidance on how to improve effectively.
  • Last year the Modernising Government Technology (MGT) Act appropriated funding to support digital service projects.

Additional legislation and policy resources.

Government for the 21st century

Government leaders want modern services that meet the rising expectations of citizens and employees. See how using new digital platforms can help your agency tackle new expectations.

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Accelerating digital services with the 21st century IDEA.

The new law raises standards and provides agencies with essential guidance on how to modernise.

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“Through our strong partnership with Adobe, we’re transforming how government works to provide citizens with faster, more effective services.”

Todd Nacapuy
Former Chief Information Officer, State of Hawaii

Hawaii empowers employees and enhances citizen experiences with Adobe solutions. e state saved $5 million in 2 years by printing 24,000 fewer pages per day and cuing approval times from 2 weeks to 2 days.

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Legislation and modernisation use cases.

Web modernisation

Empower your content authors with market-leading tools that increase efficiency and improve experiences for citizens, business and government employees alike. Learn more

Forms modernisation

Fast track and improve the accuracy of mission-critical agency services with mobile-friendly forms, workflow automation and digital documents. Learn more

Electronic signatures

Better protect everyone when accepting signatures online. In just one click, citizens, businesses and employees can securely sign documents. Learn more

Outreach and engagement

Scalable, timely and personalised communication helps you to centralise your outbound communications across channels on a single platform. Learn more

Content as a Service - goverment - Thursday, September 7, 2023 at 10:42