Omnichannel experiences

Content-as-a-service

Manage content and experiences for your digital properties, viewing and changing content in real time. Content-as-a-service lets you use any of your content and deliver it to any channel. You can set the content for delivery to different types of devices with just a few keystrokes. And your developers don’t need deep knowledge of the Experience Manager Sites repository structure. Experience Manager Sites also supports the industry-standard GraphQL query-based API for highly performing apps.

• Select content delivery language. Because content is delivered through HTML or JSON, you can use it in any channel – even those that haven’t been developed yet.
• Scalable content. Select content already in Experience Manager Assets or a part of another Experience Manager Sites project to reuse content across projects.

Experience Fragments

Accelerate omnichannel content management with Experience Fragments to maintain consistent messaging, design, and quality across channels — key to creating a cohesive omnichannel customer experience. Group content and layouts to create channel-agnostic, reusable fragments that can publish to any screen, ensuring consistent messaging and design without building multiple creative assets.

• Define content design and layout. Combine one or more components into a cohesive experience, using dedicated content or pulling from Content Fragments, assets, or elsewhere.
• Design for many channels. Focus on how experiences will play across channels and create context-agnostic variations.
• Create variations. Reuse, reorder, or resize Experience Fragments to allow for variable design across pages. Each page can be unique, sharing only certain content or components with others.

Content Fragments

Design, create, curate, and use page-independent text along with associated media to easily to reuse copy without having to cut and paste or rewrite it.

• Variations. Create and edit copies of the master content to use on specific channels and scenarios. Variations make content creation efficient and organized.
• Automatic editing. Apply machine learning and natural-language processing to create shortened versions of content targeted at certain channels or customer segments.
• Simple or structured content. Choose between simple fragments made up exclusively of text and images or more complex fragments that contain structured content.
• Nesting and governance. Link Content Fragment models to build relationships in your content to maximize re-use. Add content validations to ensure content governance.

Lead generation forms

Capture intent and convert visitors with omnichannel forms built directly into Experience Manager Sites. Adobe Experience Manager Forms lets marketers and developers create, manage, and optimize forms that drive business outcomes.

• Agile form creation. Build secure, accessible forms of any complexity with drag-and-drop tools and real-time editing.
• Form reusability. Create once, use everywhere. Maintain brand consistency and make faster updates with reusable components, templates, and styling.
• Data validation and integration. Ensure secure data capture with governance tools, out-of-the-box integrations and built-in validation criteria.
• Omnichannel forms. Build high-performance experiences with unified management of Experience Manager Forms and Experience Manager Sites. Embed fast, responsive and omnichannel forms into Experience Manager Sites to create a unified user experience and drive conversions.

Learn about Adobe Experience Manager Forms | Learn about Adobe Experience Manager Forms product overview page

Omnichannel content management

Deliver consistent, personalized experiences across every digital touchpoint with Omnichannel content management — empowering brands to create a unified, high-impact omnichannel customer experience all from a single, centralized platform.

• Create once, publish everywhere. Build content once and reuse it across web, mobile apps, social media, email, and more — accelerating workflows and ensuring brand consistency.
• Adapt to any channel. Serve the right content in the right format for every audience, without the need for manual rewrites or redesigns.
• Reusable content blocks. Use Experience Fragments to group content and layout elements for easy reuse across campaigns, product pages, and branded templates.
• Flexible delivery. From websites and mobile apps to smart devices, Experience Manager Sites delivers your content wherever your audience is.
• Govern with confidence. Built-in approvals, user permissions, and content tracking help safeguard your brand and ensure only approved content goes live.