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ERP integration

ERP means “enterprise resource planning”. Integrating your ERP system with your Adobe Commerce store can increase efficiencies. With ecommerce ERP integration you can sync inventory, orders, customer data and delivering details between your key business systems.

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Seamless integration every time, all the time

While an online store can operate without a connected ERP, manually entering data is an error-prone process and can have a dramatic ripple effect that takes valuable time to untangle. And all the while, your customers are anxiously awaiting information about their orders. Simply put, your customer experience is at stake when your ERP isn’t integrated with your store.

With Adobe Commerce, ERP integration allows you to automatically sync your inventory, orders, customer data and delivering details between these two key systems. You can say goodbye to batch processes or managing orders by hand and let both platforms run with near-real-time data. Your team will spend less time on monotonous tasks and your customers will get a more accurate picture of product pricing and availability.

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See what makes it work

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Orders and inventory alignment

Manage product levels in real time by integrating your ERP and commerce systems, making transactions instantly visible to the ERP. This up-to-the-minute accuracy means you can store less inventory, saving your business from extra costs and needless headaches.

Real-time order tracking

Keep your customers happy and save your customer service reps time by providing quick answers to “Where is my order” (WISMO) calls. When your ERP is integrated, your reps can see real-time delivering and fulfillment data.

Customer-specific rules

Make sure your customers receive their negotiated contract pricing and the right set of products by connecting your Adobe Commerce store with your ERP. You can easily apply rates and customer-specific rules from your ERP tax engine to ecommerce purchases.

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Connecting Adobe Commerce with your ERP is good for business

How enterprise resource planning works

Thousands of B2B and B2C merchants have integrated Adobe with a variety of ERP systems, including Microsoft Dynamics, NetSuite, SAP, Oracle, Infor, Epicor, Sage and more.

Create customised integrations leveraging robust, well-documented Commerce APIs and new support for GraphQL

Leverage the knowledge of certified solution partners, many of whom have deep expertise in ERP system integration

Take advantage of off-the-shelf ERP connectors available in the marketplace

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More benefits of an integrated ERP

Inventory visibility

Enterprise resource planning systems contain critical data like orders, prices, customer info, product data and delivering methods. When you integrate ecommerce and ERP systems, you let both platforms run with near-realtime data. Say goodbye to batch processes or managing orders by hand. And give customers a more accurate picture of product pricing and availability.

Reduce support calls

Customers will likely call customer service when they are unsure of where their orders are. These dreaded “Where is my order” (WISMO) calls can be time-consuming to field. And they are frustrating for everyone if your customer service team doesn’t have real-time access to delivery and fulfillment data from your ERP system.

Manage costs

When purchase information does not reach your ERP system quickly, you may need to hold onto more safety stock to account for this lag and you risk order-inventory mismatch. Integrating platforms means transactions are instantly visible to the ERP system. Product levels can be managed in realtime and you can store less inventory.

Simplify compliance

When you connect Adobe with your Enterprise resource planning, you ensure customers receive their negotiated contract pricing and the right set of products. You can also apply rates and customer-specific rules from your ERP tax engine to ecommerce purchases. Storing tax information in one place avoids the need to manually synchronise data and improves compliance with local and regional regulations.

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Integrate your ERP system with your Adobe Commerce store

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Sync inventory, orders, customer data and delivering details between your key business systems.

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