Inside Adobe is the gateway to Adobe’s digital workplace. It is integrated with critical tools and technologies—including HR platform Workday and support framework ServiceNow. It also includes expense reporting (via Concur), procurement (via Ariba), and regional benefit and payroll portals, all enabled with multi-factor authentication and single sign-on functionality within an omni-channel cloud-native environment. This approach boosts productivity, reduces technical overhead and improves security.
A big benefit of the cloud-native platform and a template-centric approach is that it allows design and content specialists—as well as teams posting news, events and other information—to spin up new and revised content for Inside Adobe without the need to involve technical developers and engineers. Moreover, authors can target content based on users’ location, organization or role. The platform simplifies development through core components, and content re-use via a style system, and content and experience fragments. This includes pages about COVID-19 and working from home along with user generated content, such as birthdays, interests and skills, that keeps people engaged and connected while working remotely.
Employees now have easy access to fill out personal profiles that help them to connect with and look up other employees. “There’s a whole social engagement aspect that has become more important during the pandemic,” points out Jenn Hathaway, Senior Content Strategist & Production Manager for Adobe. “Since it’s impossible to get to know people at the office, we’re encouraging them to fill out their profiles and get to know their coworkers online. We refer to it as their ‘elevator pitch’ and it includes a description of their passions and interests, whether it’s video gaming, reading, cooking or travel.”
The site clicked with employees immediately. In addition to eliciting high user ratings, employees praised the clean and modern design, easy access to essential tools, improved navigation and search, and overall speed and performance gains. What’s more, because the intranet is now cloud native, it’s possible to use the most current versions of software, and the Inside Adobe team has access to analytics that display trends and drive further improvements.