Before Workfront, Blackwood recalls that there was a vague idea of how KPI reporting should be done, but no real process. Workfront helped ADP standardize their KPI reporting structure, so they can really understand what success means internally.
HRO takes information in through custom forms, which are built into the tool. Drop-down menus present easily selectable KPIs to measure, such as revenue growth. The tool also gives a detailed, in-the-weeds look at changes to KPI initiatives, so managers can fairly assess goals.
And this visibility has helped reduce costs, too.
For example, HRO sends out paper kits to ADP clients’ employees. Previously, they’d send them in multiple phases. But through Workfront, Blackwood’s team can prioritize the sending of the kits, meaning the right amount of kits are sent — and less money is spent on the paper and the mailing costs.
So, not only is KPI reporting now more structured and transparent; the KPIs themselves are more attainable with the ultra-clarity that Workfront provides.
Workfront has also helped HRO tie project results back to bigger goals that matter to the business, making it easier to prioritize projects.
“If you don’t define what success means at the beginning of a project, then it never ends,” Blackwood says.
If every completed project is like a ripple in HRO’s success, then Workfront helps Blackwood see just how far that ripple extends to the larger business.
They use Workfront to set up projects, define what success is, and then analyze performance as it relates to overarching strategic initiatives.
All of this aids transparency, so that work done well is appreciated for its full effect and areas of improvement are clearer than before.