With online forms, digital workflows, and e-signatures, CSU Fullerton has kept the university running smoothly even during a pandemic. Having the right tools on hand helped the IT team solve some pressing challenges — such as how to issue TitanCards to incoming freshmen at the start of the fall semester.
TitanCards serve as student ID, debit card, library card, residence hall access key, and meal ticket, all in one. Most years, new students line up in person during orientation week to get their photos taken and receive their cards. During COVID-19, however, very few of students were on campus.
“With almost everything on campus having gone virtual, we had to speed up our plans to create and distribute TitanCards remotely,” says Rommel Hidalgo, Associate Vice President for IT and Innovation Officer. “Because the cards are the primary form of identification for everything from course registration to online testing, our approach had to be highly secure — and the Government ID authentication feature in Adobe Sign gave us the extra level of security we needed.”
Students simply fill out a digital form to request a TitanCard and submit a selfie. The Adobe Sign API pulls that information from the form and authenticates the photo against a government-issued ID, making sure applicants are who they claim to be. At the same time, CSU Fullerton works one-on-one with students who might not have access to a government ID and makes sure that doesn’t become an obstacle. Hidalgo’s team then prints the cards and mails them out. For students, it transforms a 15- to 20-minute wait in line to a 10-minute online process they can pursue on their own time.
“The next step is to go entirely digital and move TitanCards to the students’ smartphones,” says Hidalgo. “That’s something we’re working to finish by the end of the semester.”