Purchasing relies on Workfront as its primary collaboration platform, ensuring when requests are made, tasks are communicated and tracked as part of cross-departmental work. Today, the organization uses a queue system with custom forms in Workfront that flag requests for rapid resolution. Longer term, IEHP expects additional workflows involving compliance requirements to be executed, tracked, and archived in Workfront for time stamping and audit purposes.
“Workfront has enabled innovation in the Purchasing Department, allowing us to capture continuous improvement metrics such as productivity, turnaround time, aging inventory, and quality. These metrics have resulted in exceeding intradepartmental goals on a daily basis, faster communication between departments, and the ability to easily create printable graphs,” says Riley James, Procurement Contract Specialist at IEHP.
IEHP is among a growing group of businesses extending Workfront to external vendors for even greater process consistency and efficiency. Project managers no longer have to spend time translating vendor plans from SmartSheets or Microsoft Project into Workfront projects because vendors are required to enter and keep tasks and documents updated in IEHP’s Workfront instance, a change that has improved visibility, encouraged collaboration, and streamlined reporting.
“We are managing more than 50 vendors working on projects in Workfront and that’s increased engagement and communication with external teams while at the same time eliminating data-entry time internally. Workfront is now a requirement for our vendors and it’s working great. There are no more side or lost conversations,” says Dawn Cejudo, Senior Application Support Specialist for IEHP.
“Every day there seems to be a new project or issue that needs to be addressed ASAP,” says Hector Garcia, Special Programs Manager at IEHP. “Workfront helps provide stability and clarity to my work day. I know exactly what’s pending, and what needs my attention right away.”