Establishing a single source of truth for Merck Group.
Darmstadt, Germany
Enables complete visibility into all client-facing work
Products:
Objectives
Consolidate multiple project management tools
Optimize resource planning
Reduce manual processes
Results
Optimized resource planning
Provides a single place to manage work and track expenses speedily and efficiently
Enables complete visibility into all client-facing work
“Workfront has really helped us in terms of collaboration. The teams were working on different projects but there was no connectivity. We didn’t have the transparency into who was working on which project, or for how long. Now the silos have been removed and our processes completely streamlined”
Tarunjot Singh
In-House Consultant, Merck
The challenge
Merck is a leading global science and technology company with over 50,000 employees in 70 countries. The In-House Consulting team wanted to drive positive change across the organization by moving away from using multiple tools and consolidating all activity into one enterprise work management platform. They needed to optimize their resource management and planning process to provide complete visibility into all client-facing work for their expanding team. Merck knew they needed to break free from manual processes and find a better way to work.
Optimizing resource management and planning
Traditional systems were not coping with the needs of the growing team. Since the deployment of Adobe Workfront, there is full transparency into team capacity and a radical reduction in planning meetings. It’s easy to see how busy teams are with central visibility — if they’re under or overloaded — and to forecast capacity, ensuring the right work is allocated to the right team. Real-time dashboards help stakeholders make rapid decisions and optimize resources efficiently.
“Life was laborious before Workfront. There was no transparency around capacity planning. Since using Workfront the directors have been able to save a lot of time in weekly capacity planning and work allocation meetings.”
Tarunjot Singh
In-House Consultant, Merck
Transforming a legacy system into a streamlined machine
Before Workfront, for the three consulting teams spread across Darmstadt, Boston, and Singapore, working with manual timesheets and multiple cross charging systems was laborious and error-prone. Workfront provides a single place to manage work and track expenses speedily and efficiently. Now the teams are a streamlined operation, with all consulting services requests, costs, and expenses recorded and tracked in Workfront. Automated workflows help the teams free up their time to focus on client work.
“Workfront has really helped us in terms of collaboration,” says Tarunjot Singh, In-House Consultant at Merck. “The teams were working on different projects but there was no connectivity. We didn’t have the transparency into who was working on which project, or for how long. Now the silos have been removed and our processes completely streamlined.”
Complete visibility into all client-facing work
Prior to implementing Workfront, reporting was onerous and time-consuming. The team would spend valuable time sourcing and collating status updates for weekly and monthly reports. With real-time bespoke dashboards in Workfront, all data is automated. Each team member can easily see the status of projects, wherever they are in the world. The team saves time producing reports with all the data at their fingertips. The intelligence helps them focus on priorities and address bottlenecks.
“Life was laborious before Workfront,” says Singh. “There was no transparency around capacity planning. Since using Workfront the directors have been able to save a lot of time in weekly capacity planning and work allocation meetings.”
Results
“The reason we chose Workfront was because it is simple and quick to implement, and easy to customize,” adds Singh. The In-House Consultancy team at Merck is changing the way work is done across the company. They now have full visibility into every request, consultant availability, and expenses all in one place. Weekly or monthly KPI reporting is now available immediately, and is highly accurate. Next steps are to embrace the power of Workfront Fusion to codelessly connect Workfront to the wider Merck ecosystem.
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